1. GENERAL INFORMATION
1.1. The products offered through this website (www.hyperdesign.es) are made to order based on demand. This means that even if available stock is displayed on the website, the product is specifically prepared after the order is confirmed. This process ensures consistent quality and finishes, adapted to the established delivery timeline.
The estimated delivery time is 2 to 30 business days, depending on the product’s finish and the customer’s location.
2. RIGHT OF WITHDRAWAL
2.1. Timeframe to Exercise the Right of Withdrawal
In accordance with current consumer protection regulations, customers have the right to withdraw from a purchase without justification within 14 calendar days of receiving the product.
2.2. Exceptions to the Right of Withdrawal.
The right of withdrawal does not apply in the following cases:
- Products that, by their nature, are made to order and cannot be returned due to their specific condition after use or installation.
- Products that have been installed, handled, or used in such a way that they cannot be returned in their original condition.
2.3. Conditions to Exercise the Right of Withdrawal
To exercise this right, the customer must contact info@hyperdesign.es within the specified period, providing:
- The customer’s full name.
- The order number.
- Reason for the return (optional).
Once the notification is received, instructions for returning the product will be provided.
3. RETURNS FOR DEFECTIVE PRODUCTS OR SHIPPING ERRORS
3.1. Notification of Defects or Errors
If the customer receives a defective product or one that does not match the order, they must notify the issue within a maximum of 7 calendar days from the date of receipt. Photographic or video evidence demonstrating the defect or error must be sent to info@hyperdesign.es.
3.2. Resolution Options
In cases of manufacturing defects or shipping errors, the customer may choose:
- A replacement product (where possible).
- A full refund, including initial shipping costs, if the product cannot be replaced.
3.3. Conditions for Defective Products
The defective product must be returned following the instructions provided by the company. Once received and the defect is verified, a refund or replacement will be issued as applicable.
4. GENERAL CONDITIONS FOR RETURNS
4.1. Product Condition
To be eligible for a return, the product must:
- Be in its original condition, unused, and not installed.
- Retain its original packaging, along with all included accessories or components.
4.2. Return Timeframe
The customer has 14 calendar days from the date they communicated their intent to return the product to send it back.
4.3. Return Shipping Costs
- For defective products or shipping errors, the return shipping costs will be covered by the company.
- For all other cases (e.g., withdrawals), the customer will bear the return shipping costs.
4.4. Return Address
Returns must be sent to the following address:
[Return Address – To Be Completed]
Note: Please contact info@hyperdesign.es beforehand to receive full return instructions.
5. REFUNDS
5.1. Refund Timeframe
Once the product is received and verified to meet the return conditions, a refund will be processed within a maximum of 14 calendar days. The refund will be issued using the same payment method as the original purchase.
5.2. Refund Amount
- The refund amount will include the product price, excluding initial shipping costs, unless the product is defective or there was a shipping error.
- If the product does not meet the return conditions, the refund may be denied.
5.3. Refund Notification
The customer will be informed via email once the refund has been processed.
6. CONTACT FOR RETURNS AND REFUNDS
6.1. For any inquiries regarding returns or refunds, you can contact us through:
- Email: info@hyperdesign.es
- Website: www.hyperdesign.es
7. POLICY MODIFICATIONS
7.1. The company reserves the right to modify this Return and Refund Policy at any time. Modifications will be published on www.hyperdesign.es and will be effective from the date of publication.
Last updated: January 13, 2025
